The constant evolution of technology leads companies to look for automation in their time-consuming tasks. This allows them to keep the proximity with their customers even in a virtual way. It is in this sense that chatbots have been created to meet this need. Find out in this article, what a chatbot is and why you should use it.
What is a chatbot
To better understand the chatbot, why not check here.The word "chatbot" is a composition of two words namely: chat (online conversation) and bot (robot). Thus, it is a software with an artificial intelligence and capable of making discussions from a website or a messaging application. This software is therefore able to chat in a natural way with the company's customers.
The reasons to use a chatbot?
Chatbots offer considerable benefits for businesses. Chatbots to answer common questions Companies are often asked to answer various questions from customers and potential customers. For this, customer service is frequently brought into play. With a chatbot, you can quickly answer common questions. By using the FAQ as a source, this problem is solved. Chatbots to reduce costs and data processing times With software, responses to requests are fast. Indeed, as long as the information the customer is looking for is in the chatbot's data, the chatbot will be able to efficiently give answers. This allows the company to save money. When the customer decides to have a chat with a physical person, the software package will take care of transmitting the request. In addition, all recurring customer requests are handled by the chatbot. It takes care of answering the questions when it is able to do so, at any time. Thus, the processing time is considerably reduced. Chatbots have several other advantages. They can be used to answer internal problems, to promote the online sale of the entity's products, etc. You just have to know how to use them well in order to get the most out of them. Translated with www.DeepL.com/Translator (free version)